COMPLAINTs PROCEDURE

We hope that there would never need to be a reason to but if you have a complaint, we ask you to come directly to us first to make things right. We ask you give us up to 8 weeks to provide a full final response but we aim to get back to you quicker than that.

Upon our response, if you are not satisfied you can take your complaint further to the Financial Ombudsman. You can find more details out here: https://www.financial-ombudsman.org.uk/publications/ordering-leaflet/leaflet.

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